Retail IT Featured Editorial

31. Using Omnichannel As An Intentional Customer Retention Strategy 3/8/2021

    Customer retention is one of the biggest challenges retail and eCommerce businesses face. Not just because acquiring new customers is 5-25 times more expensive than retaining current customers, but because customers are demanding.

32. Using Data Infrastructure And Management As A Forecasting Tool 3/8/2021

    Customer demand is volatile, which makes it difficult to predict product sales and stock the right amount of inventory. If you estimate too high, you can wind up with large amounts of overstock and wasted warehouse space. But if you shoot too low, your customers will end up dealing with backorders and long fulfillment cycles.

33. Dropshipping As An Effective Fulfillment Strategy 3/8/2021

    When you offer an omnichannel shopping experience, it's easy for your fulfillment operations to get overwhelmed. For some retail and eCommerce businesses, this occurs annually as online orders flood in and foot traffic increases during the holidays. But other businesses experience this more gradually as popularity for their products steadily grow over the years.

34. Ship-From-Store Best Practices To Remember 3/8/2021

    When we ship online orders to our customers, fulfillment centers are often at the front and center of the process. But traditional fulfillment isn’t the only way to pack, pick, and ship orders anymore. In fact, for many retail businesses, alternative fulfillment methods like “ship-from-store” can actually be cheaper, easier, and faster when done correctly. 

35. A Look Back: Experiences Retail Shoppers Want 3/8/2021

    As the Covid-19 pandemic spread across the globe, retail and eCommerce shopping changed dramatically. Rather than browsing shelves and purchasing products in person, customers transitioned to online product pages, digital carts, and new technologies designed to make eCommerce shopping experiences exciting and enjoyable.

36. Rise Of Robotics In Fulfillment Centers 3/8/2021

    In recent years, we’ve seen the growing adoption of robotics technology in warehouses and fulfillment centers. Now, many human employees work alongside autonomous mobile robots (AMRs), automated storage and retrieval systems (AS/AR), robotic arms, and even drones on a daily basis to get their work done.

37. How To Use Predictive Analytics 3/8/2021

    The most successful retail businesses are those that can anticipate customer wants and behaviors and respond early. Predictive analytics allows you to do that by providing a glimpse of the future and showing you what actions to take to capitalize on those opportunities.

38. QR Codes, AR And Contactless Payments - Will They Last 3/8/2021

    Every year, new technology emerges – bringing with it innovative solutions to longstanding problems and creative ideas for the customer experience. But the same questions always remain: What are the best use cases for these new technologies? And more importantly, will they last?

39. 3 Benefits Of Outsourcing Your Supply Chain 3/8/2021

    Traditionally, supply chain management – from product procurement to fulfillment – is handled in-house. But with the growing demand for eCommerce shopping, retailers must make the tough decision to either expand their operations at lightning speed or outsource their supply chain to a third-party logistics provider (3PL). 

40. Benefits Of Using The Same Provider For Omnichannel, Fulfillment, And Customer Care Services 3/5/2021

    From order management and fulfillment to customer support, there’s a lot that goes into a successful omnichannel strategy. But managing it can be difficult when you’re using multiple solutions providers.